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Returns & Exchange

Un-opened items can be returned or exchanged for any reason. Simply send the items back to us within 14 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product.

In the event of returning a free postage item there is a mandatory deduction of $7.95 from your total refund.

 

Damaged & Incorrect Items:

At our supplement store we do our best to package your product(s) so they will arrive to you in excellent condition.  Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

 

Instructions for returning products:

1. Contact us by email on returns@suppstore.net.au to let us know that you wish to return the item purchased. Please let us know why so we can rectify any problems in the future.

2. You will be instructed to send the item back to us to the address specified below. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.

3. Indicate whether you would like an exchange or a refund.

4. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.

5. Use the mailing address label below to address your return shipment.

6. Take the package to your preferred shipping location to have it delivered to us. 
(If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

All goods returned to our supplement store will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of our supplement store or a refund issued.

In the case of non-faulty goods returned to our supplement store, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.

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